Refund policy

Return and Refund Policy for Midnight Fantasy

At Midnight Fantasy, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a simple and hassle-free 15-day return and refund policy.

Eligibility for Return and Refund:

  • Our policy lasts for 15 days from the date of delivery. If 15 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

  • To qualify for a return, your item must be unused, in the same condition as you received it, and in its original packaging.

How to Initiate a Return:

  • To return an item, please contact our customer service within 15 days from the delivery date.

  • You can reach us at +92 339 2101006 or midnightfantacy1@gmail.com.

  • Be sure to include your order number and proof of purchase for a smooth process.

Refund Process:

  • After we receive and inspect your return, we will notify you about whether your refund is approved or rejected.

  • If approved, your refund will be processed and a credit will be automatically applied to your original payment method.

  • Refunds typically take 7-10 business days to reflect in your account, depending on your bank.

Non-Returnable Items:

Certain goods cannot be returned, including:

  • Perishable goods

  • Intimate or sanitary items

  • Custom products personalized according to your preferences

Exchanges:

  • We only offer exchanges if the item is defective or damaged.

  • To initiate an exchange for the same item, please contact us at midnightfantacy1@gmail.com or call +92 339 2101006.

Shipping Costs for Returns:

  • Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.

  • For items above PKR 1,000, we recommend using a trackable shipping service or purchasing shipping insurance.

Why Shop with Midnight Fantasy?

At Midnight Fantasy, we are dedicated to providing excellent customer service, quick responses, and a smooth return and refund process to ensure you have a seamless shopping experience in Pakistan. For further inquiries, feel free to contact us.